RETURN & REFUND POLICY
Eligible Returns & Refunds
Returns may be accepted within 14 days of delivery.
To qualify:
• Item must be unused
• Original packaging must be intact
• Product must not be altered
Non-Returnable ItemsFor hygiene and safety reasons, the following are generally non-returnable:
• Wigs that have been worn
• Customized wigs
• Cut or altered hair products
• Clearance items
Refunds:
Approved refunds will be issued to the original payment method. Processing times may vary by financial institution.
Exchanges:
If available, exchanges may be offered for defective or damaged products.
How to Process Your Return
Initiate Request
To begin your return or exchange, please follow the steps listed in our online portal to generate your request and receive initial confirmation.
Packaging & Shipping
Ensure all items are securely packed in their original condition. Attach the provided labels and ship from your nearest authorized carrier location.
Inspection & Credit
Once received, our team will inspect your return. Approvals are typically processed within 5-7 business days, after which credit will be issued.
Return & Refund FAQs
Can I return a worn wig?
For hygiene reasons, we can only accept returns on wigs that are in their original, unworn condition with all tags and lace intact. Once a wig has been tried on or the lace has been cut, it is no longer eligible for return or exchange.
How long do refunds take?
Once your return is received and inspected, we will process your refund within 5-7 business days. Depending on your financial institution, it may take an additional 3-5 days for the credit to appear on your original payment method statement.
What is the return shipping process?
To initiate a return, please contact our support team to receive a return authorization. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.